FAQs
Our most Frequently Asked Questions answered on Not Your Basic Box - everything from shipping, returns, and more.
ORDERS
What if I need to modify my order?
If you would like to modify your order, please email team@notyourbasicbox.com ASAP. Once your order has been prepared for shipping, it cannot be modified. Please note monogramming may not be altered once work has begun. Please ensure all monogramming choices are correct before submitting your order.
I just placed my order and forgot to include a gift note. Is it too late?
Email us at team@notyourbasicbox.com with your order number and if your order has not shipped yet, we will be sure to include your note!
MY ORDER IS A GIFT... DO YOU INCLUDE PRICE INFORMATION ON YOUR PACKING SLIPS?
Our boxes are perfect for gifting, even if it’s a gift to yourself, so we never include pricing information with our shipments. Order information will be emailed to the email address provided during checkout.
CAN I MAKE SUBSTITUTIONS IN A BOX?
We have curated items we think are perfect for parents and their newest additions. However we understand you might have an amazing idea of you own. We offer a build-your-own-box section to make sure you can curate to your hearts desire! You will have the option to choose your own packaging. If you would like you can also email us at team@notyourbasicbox.com to customize your order further!
I HAVE A QUESTION ABOUT AN ORDER I'VE ALREADY PLACED.
This happens to us too! Just fill out our contact form on our website or email us at team@notyourbasicbox.com. Make sure to include your order number and we can do our best to help you!
SHIPPING
When will my order ship?
Orders are typically ship within 1-2 business days, pending availability and credit card verification. During seasonal sales, orders ship with 3-4 business days. Please note orders placed with expedited shipping on Friday after 3:30 PM CST will not process until Monday. You will receive an email notification with tracking information once your order ships. If you not not receive a shipping confirmation email with 4 business days, please contact team@notyourbasicbox.com. Note, we do not ship on weekends or holidays.
How fast is shipping?
Our goal is to get your gifts to their recipients as quickly as possible. We process most orders within 2-3 business days, excluding customized orders. Orders received after 3:30 PM CST on Fridays will process the following Monday. Not Your Basic Box recognizes all major US Holidays. Any orders with monogramming or additional customization can take up to 2 weeks to process before shipping. We offer standard ground shipping but expedited service is also available to you at checkout. Should you have a specific date you need your box to arrive by, please email us and we will do our best to complete and ship in time for your special event. If you are local to Dallas, please message us as same day delivery may be available!
MY PACKAGE HASN'T ARRIVED YET! WHAT CAN I DO?
Delivery dates are not guaranteed. We mail via UPS Ground, which means your gift should arrive 2-5 days after it is mailed, depending on the destination zip code. Once the package is in transit, we are no longer in control of it. Occasionally our shippers experience delays, especially around major holidays. We are not responsible for these delays. We understand that our gifts are often the center of special days and events so we will do our best to assist you in choosing the best delivery option to ensure your package arrives when you want it!
Where do orders ship from?
All orders are shipped from Dallas, Texas.
I am in the DFW area, can I pick up locally?
At this time we do not allow order pick ups but are happy to discuss a doorstep delivery within 10 miles of our offices in Dallas, TX.
Do You Ship Internationally?
No, currently we do not ship internationally. We find that shipping costs typically outweigh the cost of the gifts. Should you be interested in shipping internationally, please email us at team@nontyourbasicbox.com and we can let you know the estimated shipping costs to do so.
RETURNS
What about returns?
Due to the customized nature of our gift boxes and bags, we do not accept returns at this time. However, we do understand that gifts are meant to be loved by the recipient, so should you have any issues with your shipment, please contact us at team@notyourbasicbox.com
GENERAL
WHERE ARE YOU BASED?
Your boxes are loving curated and packaged in Dallas, Texas. If you are local to Dallas, check out our door delivery options. Our boxes include all the best baby essentials from around the world!
How do I get in touch?
We are happy to hear from you! Please reach out to team@notyourbasicbox.com with any inquiries and questions.
I would love for my company to be featured in not your basic box. WHO DO I CONTACT?
We love hearing about new brands – especially all things baby! There are new products we’d love to try coming out every day. As moms, we do our best to continually research and seek out new items for our own families. If you have a product or know of a product or brand you think would be perfect for Not Your Basic Box, email us at team@notyourbasicbox.com with your company name, website, and product photos.
How big are your gift boxes?
Our boxes range in size from 10x10x4.5 to 13x10.75x5. Our bags are 12x16. For orders $300 and up multiple boxes may be used and stacked to allow products to be shipped and displayed in a beautiful way. We reserve the right to package all BYOB (build your own bag or build your own box) orders as we see fit.
PRIVACY
WHAT IS YOUR PRIVACY POLICY?
We never share your name, email, or contact information with anyone - ever! If you sign up for our newsletter, you can opt out at any time. When you place an order, you have the option of whether or not to sign up for our newsletter - but you certainly don't have to. If you want to see what we're up to without getting emails from us, we recommend you follow us on Instagram or Facebook!
Email Marketing: what choices do I have?
You can always choose not to provide this information even though it might be needed to make a purchase or take advantage of certain features on our services. You can update your preferences by clicking unsubscribe in any of our emails.
By agreeing to these Purchase and Shipping terms, you also consent to receive further electronic communications from us in relation to the business, including information relating to products, competitions, promotions, special offers and any other commercial message. Of course, you may at any time, unsubscribe from receiving electronic commercial messages from us. Simply email us at team@notyourbasicbox.com.
If you would prefer not to receive marketing emails sent by our brand, simply click on the unsubscribe link included at the bottom of any of those emails. If you opt out of receiving marketing emails, we may still send you other types of messages, such as purchase receipts, information about shipments, or emails about your account.
Do Not Track - There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
AFTERPAY
What is Afterpay?
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
How do I use afterpay?
Just shop and checkout as normal. at checkout, choose afterpay as your payment method. you will be directed to the afterpay website to register and provide payment details (visa or mastercard). if you’ve used afterpay before, simply login to your account, and then complete your order. please note your bag must be between $35.00-$1,000.00.
HOW DOES THE AFTERPAY SCHEDULE WORK?
All afterpay customers are required to make their first payment at the time of purchase. the remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. if you would like to make additional unscheduled payments before they are due, you may log in to afterpay to make your payments early. afterpay will then adjust the amount owed accordingly. you can log in to your afterpay account anytime to view your payment schedule or make a payment before the next due date.
WHAT IF I CAN’T PAY MY AFTERPAY PAYMENT?
If funds are not available at the time the automatic payment is due, you will be charged an $8 late payment fee by afterpay. an additional $8 fee will be charged if the missed payment is not made within 7 days. late fees will not exceed 25% of the total order.
WHEN WILL MY ORDER BE DELIVERED IF I USE AFTERPAY?
Afterpay orders are processed and delivered delivered within our standard shipping timeframes
IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE AFTERPAY TRANSACTION?
Your bag value must be between $35 and $1,000 to use afterpay.